Arch Express Service Policy
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Rights and Responsibility
is not permitted in some of our limousines and this is
left to the discretion of the driver
of alcohol and drug use is prohibited by law. Any fines
will be paid for by the customer.
is illegal to stand through the sunroof.
vehicle require more than the expected clean up, a
$250.00 clean up fee will be charged. A fee of 100.00
for each carpet or seat burn. Damages to the vehicle do
not fall under clean up fee and will be billed
separately and charged to the credit card.
customer is dissatisfied with the vehicle, customer has
the right to refuse service before entering vehicle.
Please note that the deposit will not be refunded.
and his/her party accept(s) vehicle as is and waives
right to refund once service is rendered.
Rights and Liability
Express reserves the right to terminate this contract at
any time, at our discretion, without refund, per
discretion of driver and supervisor.
Express will not be responsible for delays due to
traffic or weather.
Express reserves the right to lease equipment from other
companies in order to fulfill this agreement.
Express shall not be liable for items left in the
Express shall not be liable to the passenger, its
representatives, next kin, or other persons for any
injury to persons or damage to property, unless
occasioned by Arch Express negligence.
Express shall not be liable for loss of time due to
mechanical failures or inclement weather. Arch has up to
one (1) hour within the City of Columbus, and up to three (3) hours within the state of Ohio, to get vehicle.
Client agrees to waive his right of discount or refund
due to mechanical failures.
are no refunds for mechanical failure i.e. air
conditioning or any electronic equipment failure or the
condition of vehicle both interior and exterior.
payment is required before the time of service.
cost is based on the service(s) detailed above and is
subject to change in accordance to actual itinerary.
reference to limo service, any additional hours will be
$150.00, plus 15% fuel charge, plus 7.5% sales tax, and
must be paid in cash.
credit card holder and/or contract holder, acknowledges
that Arch Express shall charge my credit card the total
fees agreed on and any extra charges for clean up,
damages to vehicle, and/or extra time. The passenger
agrees with all the terms of Arch Express policy. In the
event of cancelation, the card holder further agrees to
pay a service fee of 25% if the customer canceled prior
to the time of service and in the event of no show or
less than three days cancellation, the customer shall be
financially liable for the full charge.
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